Droolicious

I've noticed when using this product that the diaper change leans to one side making it difficult to change my child. Then I found out their was a recall on it. When I looked into it, they told me they wanted me to cut up the upper bed part and send it to them for $42 dollars. That's ridiculous. So I purchased a multi-functional product and I can only use 1 out of 3 functions and they won't reimburse me so that I can buy another one that has all the parts functioning. Give me a break. I can believe they aren't even  going to try and fix it for me. Now I'm left with a useless piece. Not to mention this is my child's only bed because we can't afford a crib and I had a c-section so I can't lift her out of the bottom part yet. I bought it because of the upper bed part. I'm very disappointed in this company.

I'm also incredibly disappointed in the way this is being handled.  Like Jacqueline, we bought this product because it had a bassinet.  Instead of trying to correct the problem, they want you to destroy the bassinet.  Furthermore, you have buy $40 worth of products and submit the receipts to them along with the fabric from the bassinet before they will send you your rebate cheque.  Forty dollars won't buy a bassinet.  What a joke.  All this does is encourage people to continue using the bassinet as is and hope nothing happens.